Grubco continually strives to provide the best products available. Orders are immediately filled, carefully packed, and quickly shipped. Grubco has developed methods that are widely copied in the industry. It gives us satisfaction that we are the leaders that others try to duplicate.

• We do guarantee live delivery. Someone MUST be home to receive the package in order for us to guarantee live delivery.
• Please notify us within 24 hours to report any dead loss.
• Shipping charges will be added to all replacements. We regret this policy but due to the escalating costs associated with shipping, we can no longer absorb this charge.
• Since our products are very susceptible to heat and cold, we reserve the right to hold up orders.
• Grubco is not responsible for carrier problems or delays. Claims due to carrier mistakes or delay must be handled through the carrier, not Grubco.
• Grubco appreciates and understands your concerns about the privacy and security of your credit card information when you shop here. We'd like to assure you that we've taken all reasonable steps to ensure that the credit card information you use here will be safe. Our website establishes a secure, encrypted connection with your web browser so that no one can see your credit card information as it travels over the Internet. Once on our webserver, your credit card information is immediately encrypted and transmitted directly to us here at Grubco using strong Public Key encryption. It does not stay on the webserver at all, encrypted or not. It is never transmitted in unencrypted form. Once at Grubco, it can only be viewed by our certified account support personel. We've taken these steps so that you can rest assured that your shopping experience here at Grubco online will be a safe and enjoyable one.